Last Updated: September 2026
1. Overview
This policy covers all payments on WED AI — Credit purchases, AI Creator Studio and AI post-production jobs, Album and Video Department orders, Editor Marketplace payments, guest photo/video purchases (Guest Photo Sell, Snap Sell / Reel Sell), Wed Cinema storage, and WED AI Device orders.
2. Credits & Digital Purchases
Credits are prepaid virtual currency used across AI Creator Studio, AI Culling, AI Retouch, Colour Grade & LUTs, AI Auto Album, Wed Cinema storage and other premium features. Current recharge plans (as configured in the Master Pricing Panel):
| Plan | Credits | Price |
|---|---|---|
| Starter Pack | 600 | ₹299 |
| Standard Pack | 1,300 | ₹599 |
| Pro Pack | 2,500 | ₹999 |
| Premium Pack | 5,000 | ₹1,999 |
| Elite Pack | 10,000 | ₹4,999 |
| Ultra Pack | 18,000 | ₹8,999 |
| Max Pack | 20,000 | ₹9,999 |
Once Credits are added to your wallet, the recharge itself is final and non-refundable. If a paid AI job (photo generation, video generation, culling, retouch, colour grading or album automation) fails to complete, the Credits charged for that specific job are refunded automatically to your wallet — no request is needed. Guest and tourist purchases (Guest Photo Sell, Snap Sell / Reel Sell) are delivered instantly and are non-refundable once the download link is issued — except for duplicate charges or technical failure.
3. Album & Video Department Orders and Editor Marketplace
Orders placed with the in-house Album or Video Department, or with a freelance editor or editing organization on the Editor Marketplace, are held in escrow: the advance paid at order time is refunded in full if you cancel before the editor accepts the job. Once work has started, refunds are handled case by case through the corrections and dispute process in the production room — the balance payment is only released to the editor after delivery and any agreed hold period. WED AI's decision on a marketplace dispute is final.
4. Failed or Duplicate Transactions
If an amount is debited but Credits are not added, or a duplicate charge occurs on any payment (recharge, guest purchase, or marketplace order), the full amount will be refunded to the original payment method within 7–10 business days after verification.
5. WED AI Device & Subscriptions
WED AI Device orders (where offered, currently launching for partner studios) can be cancelled before dispatch for a full refund. After dispatch, refunds apply only to defective devices reported within 48 hours of delivery. Studio subscriptions, where applicable, can be cancelled anytime — this stops future billing but does not refund the current paid cycle.
6. Refund Request & Contact
To request a refund, contact us with your transaction ID and registered mobile number using the phone, email, or WhatsApp details in the footer below. Response within 2–3 business days.